Bmc Remedy It Service Management Administration Guide
- This space contains information about the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) 8.1 release.
- Describes BMC Remedy IT Service Management 7.6.03 Section 508 issues and accessibility options. BMC Remedy IT Service Management Administration Guide.
It Service Management Certification
BMC Remedy IT Service Management 8.0: Administering – Part 2 This course provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands - on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discussions, and scenario - based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy IT Service Management 8.0 applications to support the corresponding business processes. The BMC Remedy IT Service Management 8.0: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0, using examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency.
Bmc Remedy It Service Management Reporting
All participants are encouraged to take the optional examination included with this course. Those who hold the title of BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 can upgrade to 8.0 accreditation, upon passing the BMC Remedy IT Service Management 8.0: What’s New for Administrators examination. Those who do not hold a BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 title are not awarded the 8.0 title for passing the examination included with this course. This online course provides BMC Remedy IT Service Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications. This course is a prerequisite to all other BMC Remedy ITSM 8.0 application administration courses.
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